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Glossary and Abbreviations
555-230-024GL-10 Issue 5 January 1998
receive incoming calls, or hold calls. Two lights next to the button show the status of the call
appearance.
call-control capabilities
Capabilities (
Third Party Selective Hold, Third Party Reconnect, Third Party Merge
) that can be
used in either of the Third Party Call Control ASE (cluster) subsets (Call Control and Domain
Control).
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records.
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from an ACD unit. CMS
enables customers to monitor and manage telemarketing centers by generating reports on the
status of agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to
partially administer the ACD feature for a communications system.
call-reference value (CRV)
An identifier present in ISDN messages that associates a related sequence of messages. In ASAI,
CRVs distinguish between associations.
call vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
callback call
A call that automatically returns to a voice-terminal user who activated the Automatic Callback or
Ringback Queuing feature.
call-waiting ringback tone
A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2
seconds (in the United States). Call-waiting ringback tone notifies the attendant that the Attendant
Call Waiting feature is activate and that the called party is aware of the waiting call. Tones in
international countries may sound different.
call work code
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined
events (such as account codes, social security numbers, or phone numbers) on ACD calls.
CAMA
Centralized Automatic Message Accounting
carrier
An enclosed shelf containing vertical slots that hold circuit packs.
carried load
The amount of traffic served by traffic-sensitive facilities during a given interval.
CARR-POW
Carrier Port and Power Unit for AC Powered Systems
CAS
Centralized Attendant Service or Call Accounting System
CCS or hundred call seconds
A unit of call traffic. Call traffic for a facility is scanned every 100 seconds. If the facility is busy, it
is assumed to have been busy for the entire scan interval. There are 3600 seconds per hour. The
Roman numeral for 100 is the capital letter C. The abbreviation for call seconds is CS. Therefore,