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Basic Features
Issue 5 January 1998
A-13555-230-024
Call Coverage
Call Coverage provides automatic redirection of calls that meet specified criteria
to alternate answering positions in a Call Coverage path. A coverage path can
include any of the following: a telephone, an attendant group, a uniform call dis-
tribution hunt group, a direct department calling hunt group, an automatic call
distribution hunt group, a voice messaging system, or a coverage answer group
established to answer redirected calls.
In addition to redirecting a call to a local answering position, you can administer
Call Coverage to:
■ Redirect calls based on time-of-day
■ Redirect calls to a remote location
■ Allow users to change back and forth between two lead-coverage paths
from either an on- or off-site location
Call Detail Recording
Records detailed call information on incoming and outgoing calls for the purpose
of call accounting and sends this call information to a call detail recording output
device. You can specify the trunk groups and extensions for which you want
records to be kept as well as the type of information to be recorded. You can
keep track of both internal and external calls. This application contains a wide
variety of administrable options and capabilities.
Call Forwarding
Call Forwarding provides four functions:
■ Call Forwarding All Calls — Allows calls to be forwarded to an internal
extension, external (off-net) number, an attendant, or an attendant group.
■ Call Forwarding Override — Allows the user at the forwarded-to extension
to override Call Forwarding and either initiate a call or transfer a call back
to the forwarded-from extension.
■ Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the
called extension is busy or when the call is not answered after an
administrable interval. If the extension is busy, the call forwards
immediately. If the extension is not busy, the incoming call rings the called
extension, then forwards only if it remains unanswered longer than the
administered interval.
■ Call Forwarding Off Net — Allows calls forwarded off net to be tracked for
busy or no-answer conditions. The system brings the call back for further
call-coverage processing if specified conditions are met. This feature is
particularly useful for telecommuters, who can have their on-site office
calls forwarded to their home offices.