Filter
Top Products
Call Center Solutions
555-230-024
3-16 Issue 5 January 1998
Table 3-1 summarizes the four Call Center packages available with the DEFINITY
ECS. These packages are available for all versions of the system. Specific con-
figurations depend on the number of agents in the call center.
Table 3-1. Call Center Packages Available in the
DEFINITY ECS
Feature
Call
Center
Basic
Call
Center
Plus
Call
Center
Deluxe
Call
Center
Elite
Automatic Call Distribution X X X X
Redirect On No Answer
Auto Available Split
XXXX
XXXX
Service Observing Basic X X X X
Service Observing Remote X X X X
MIA Across Skills/Splits and
ACW Treatment Options
XXXX
ACW in MIA List X X X X
Multiple Call Handling On
Request
XXXX
VuStats
Service Level
Login IDs
XXXX
XXXX
XXXX
VuStats Enhancements X X X X
Move Agent/Change Skills While
Staffed
XXXX
Forced Multiple Call Handling X X X X
Multiple Announcement Boards X X X X
Basic Call Management System X X X
Service Level X X X
Login IDs X X X
Timed After Call Work/Agent
Pause Between Calls
XX X
Call Vectoring X X
Continued on next page