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Glossary and Abbreviations
Issue 5 January 1998 GL-3555-230-024
adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logged into such splits must
do all telephony work, ACD login/ logout, and changes of work mode through the adjunct (except
for auto-available adjunct-controlled splits, whose agents may not log in/out or change work
mode).
adjunct-monitored call
An adjunct-controlled call, active-notification call, or call that provides event reporting over a
domain-control association.
Adjunct-Switch Application Interface (ASAI)
A recommendation for interfacing adjuncts and communications systems, based on the CCITT
Q.932 specification for layer 3.
ADM
Asynchronous data module
administer
To access and change parameters associated with the services or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections
between access endpoints (trunks) and/or data endpoints (data modules).
administration group
See capability group.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or other hardware.
ADU
See asynchronous data unit (ADU).
AE
See access endpoint.
after-call work (ACW) mode
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to
perform ACD-related activities such as filling out a form after an ACD call.
AG
ASAI Gateway
agent
A person who receives calls directed to a split. A member of an ACD hunt group or ACD split.
Also called an ACD agent.
agent report
A report that provides historical traffic information for internally measured agents.
AIM
Asynchronous interface module
AIOD
Automatic Identification of Outward Dialing