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About This Book
555-230-024
xxii Issue 5 January 1998
This overview of DEFINITY ECS is composed of the following chapters:
■
Chapter 1, "Introduction"
— outlines basic advantages, capabilities,
hardware and software components and system configurations.
■
Chapter 2, "Industry Applications" —
discusses how DEFINITY ECS meets
the communications requirements of several example industries.
■
Chapter 3, "Call Center Solutions" —
discusses features that help you set
up and manage an efficient call center.
■
Chapter 4, "Computer-Telephone Integration Solutions" —
discusses
features that merge computer and telephone functions.
■
Chapter 5, "Hospitality Solutions" —
discusses products and features
particularly useful in the hospitality (lodging) industry.
■
Chapter 6, "Mobility Solutions" —
discusses products and features that
allow you to keep in touch with colleagues and clients while moving about
freely inside and outside the workplace.
■
Chapter 7, "Telecommuting Solutions" —
discusses features and products
that allow you and your associates to work effectively off-site.
■
Chapter 8, "Data Management Solutions" —
discusses features that help
you manage telecommunications information.
■
Chapter 9, "Voice Processing Solutions" —
discusses DEFINITY ECS
features that help you handle incoming and outgoing calls efficiently.
■
Chapter 10, "Desktop Solutions" —
discusses features that are available at
your desktop computer or telephone.
■
Chapter 11, "Multimedia Solutions" —
discusses features that allow you to
send and receive synchronized voice and image information.
■
Chapter 12, "Networking Solutions" —
discusses features that help you
network DEFINITY ECS with itself and with other equipment.
■
Chapter 13, "Service Upgrade Solutions" —
discusses the advantages
inherent in the process of upgrading telephone service using DEFINITY
ECS.
■
Chapter 14, "System Management Solutions" —
discusses the many ways
in which you can manage the DEFINITY ECS and related systems.
■
Appendix A, "Features" —
summarizes the features discussed in this
book.
■
Appendix B, "System Capacity Limits" —
contains Table B-2 that lists the
capacity of each feature.
■
Appendix C, "References"
—
lists and describes additional DEFINITY ECS
documents.
A glossary, including abbreviations, and an index are also provided at the back
of the book.