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INTUITY CONVERSANT System
Issue 5 January 1998
9-9555-230-024
The system can handle single or multiple voice-response applications simulta-
neously, and can serve up to 48 callers at once. It can operate by itself to dis-
pense information or collect data, or it can work with a host computer to access a
large database such as bank account records. With its speech-recognition capa-
bility, even rotary telephone users can have access to sophisticated
phone-based services. Advanced telephone features provide intelligent
call-transfer capabilities and allow you to use the system in your existing tele-
phone environment.
The system’s speech-recognition feature offers speaker-independent recognition
of strings of digits and a standard vocabulary consisting of the digits 0 through 9,
“oh,” “yes,” and “no.” With speaker-independent speech recognition, the system
understands virtually any caller speaking American English. This differs from
speaker-dependent recognition, which understands only one particular speaker.
I
NTUITY CONVERSANT Voice Information System also supports a text-to-speech
option, a leading-edge technology developed by AT&T and Lucent Technologies.
Text-to-speech uses computer-generated synthesized speech to help you auto-
mate applications that were previously impractical to implement with
pre-recorded digitized speech. It is particularly useful for applications that
require access to large-volume databases or for applications that access infor-
mation that frequently changes. The feature has built-in intelligence that enables
it to:
■ Read abbreviations accurately. For example, “Dr.” is spoken as “doctor” or
“drive,” depending on the context in which it occurs.
■ Read numbers accurately. For example, the ZIP code, “11423,” would be
read, “One-one-four-two-three,” and not as, “Eleven thousand four
hundred twenty three.”
You can also create new applications for the system by using the optional,
easy-to-use CONVERSANT Script Builder, a menu-driven application develop-
ment software package that gives you the tools to create a custom
voice-response application.
I
NTUITY CONVERSANT Voice Information System is installed on the MAP/100
platform, which provides support for many advanced features, such as speech
recognition, text-to-speech, and ISDN capability.
I
NTUITY CONVERSANT Voice Information System interfaces to a variety of host
systems, either asynchronously or synchronously. A CallVisor Adjunct Switch
Applications Interface connection to DEFINITY ECS is available via a Basic Rate
Interface card. This enables the switch and the Voice Information System to
exchange data and control signals so the Voice Information System can assist in
call handling. Also available are Ethernet Local Area Network interfaces using
both twisted pair and coaxial cable.
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NTUITY CONVERSANT Voice Information System is a wide-ranging, flexible
product, ready to solve your needs for interactive voice-response services.