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System Capacity Limits
555-230-024
B-12 Issue 5 January 1998
External Device Alarming) 32 32 32 90
Expert Agent Selection (EAS)
Skill groups 99/NA 99/NA 99/NA 600/NA
VDN skill preferences 3/NA 3/NA 3/NA 3/NA
Maximum skills a call can
simultaneously queue to
3/NA 3/NA 3/NA 3/NA
Maximum agent login IDs
administered
1500/
NA
1500
/NA
1500/
NA
10,000/NA
Maximum agent login IDs staffed 500/NA 500/NA 500/NA 5200/NA
Maximum agent/skill pairs
administered
6000/
NA
6000/
NA
6000/
NA
40,000/NA
Maximum agent/skill Pairs staffed 1000/
NA
1000/
NA
1000/
NA
10,000/NA
Maximum skills per agent
No CMS 20/NA 20
6
/NA 20/NA 20/NA
R3V2 CMS 4/NA 4/NA
6
4/NA 4/NA
R3V4 CMS 4/NA NA
6
/NA 4/NA 4/NA
R3V5 CMS 20/NA NA
6
/NA 20/NA 20/NA
Maximum skill levels 16/NA 16
6
/NA 16/NA 16/NA
Maximum agents logged-in
When each has 20 skills assigned 50/NA 50/NA 50/NA 500/NA
When each has 4 skills assigned 250/NA 250/NA 250/NA 2500/NA
When each has 1 skill assigned 500/NA 500/NA 500/NA 5200/NA
Facility Busy Indicators
Buttons per tracked resource 100 100 100 500
Number of indicators (station and
trunk groups)
3600 3600 3600 10,000
Hunt Groups (Non-ACD)
Announcements per group 1/2 1/2 1/2 1/2
Announcements per system 128 128 128 256
Groups 99 99 99 600
Group members per group 200 200 200 999
Group members per system
34
1000 1000 1000 10,000
Queue slots per group 200 200 200 999
Queue slots per system 1500 1500 1500 15,000
Table B-2. Maximum System Parameters (Category A/B) — Continued
ITEM
Release 6
R6vs
(16 MB)
R6csi
(16 MB)
R6si
(16 MB)
R6r
Continued on next page