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Call Center Summary
Issue 5 January 1998
3-17555-230-024
Call Prompting
Administrable Inter-digit
Time-outs
XX
XX
Caller Information Forwarding
1
XX
Service Observe on Vector
Directory Number
XX
Vector Directory Number of
Origin Announcement
XX
Vector Directory Number Real
Time Report
XX
Call Work Codes X X
Redirect On No Answer To
Vector Directory Number
XX
Vector Initiated Service
Observing
XX
Enhanced Vector Administration X X
Route To With/Without
Coverage
XX
Vectoring Enhancements
Wildcard Matching
Multiple Audio/Music
Sources
XX
XX
XX
Vectoring Advanced Routing
ASA Routing
EWT Routing
VDN Calls Routing
XX
XX
XX
XX
Vectoring ANI/II Digits Routing X X
Expert Agent Selection X
Increased Skills Capacities X
Table 3-1. Call Center Packages Available in the
DEFINITY ECS — Continued
Feature
Call
Center
Basic
Call
Center
Plus
Call
Center
Deluxe
Call
Center
Elite
Continued on next page