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Hospitality Solutions
555-230-024
5-6 Issue 5 January 1998
DEFINITY ECS Hospitality
Enhancements
DEFINITY ECS inherently provides some of the features of Lucent Technologies’
Guestworks
server
, a smaller communications server designed for the hospitality
industry. Recent enhancements to DEFINITY ECS provided additional hospitality
features. The primary enhancements are:
■ Message Tandeming
■ Dial by Name
■ Dual Wakeup
■ Attendant Backup
■ Attendant Crisis Alert
Message Tandeming
DEFINITY ECS tandems messages between the property management system
and I
NTUITY Lodging so the systems need not be connected to each other. The
following property management system messages are tandemed:
■ check-in
■ check-out
■ room-data-image
■ guest information
■ message waiting
■ room-swap
Attendant Backup
The Attendant Backup feature allows you to access most attendant console fea-
tures from one or more specially-administered backup telephones. This allows
you to answer calls more promptly, thus providing better service to your guests
and prospective clients.
When the attendant console is busy, you can answer overflow calls from the
backup telephones by pressing a button or dialing a feature access code. You
can then process the calls as if you are at the attendant console. The
recommended backup telephones are the Lucent Technologies Models 8434,
8410, 6408D+, 6416D+, and 6424D+.