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555-230-024IN-6 Issue 5 January 1998
Host-Computer Access, 8-4
hunt groups
Automatic Available
, 3-5
Call Vectoring
, 3-6
CentreVu Call Management System
, 3-12
interflow, 3-4
overflow
, 3-4
queuing
, 3-4
redirection of ACD calls, 3-4
I
I/O links, 1-15
implementation
CallVisor ASAI services available
, 4-8
GIS server 3000
, 4-10
industry applications, 2-1
installation, carriers
, 1-12
Integrated Directory
, 10-3
integration
computer-telephone
, 4-1
hospitality services
, 5-2
international, 4-1
Voice Response
, 3-10
interfaces
BRI
, 12-12
digital
, 8-4, 8-5, 12-10
Digital Multiplexed Interface
, 8-5
DS1, 12-10
EI
, 12-10
high speed links
, 8-7
ISDN-PRI, 8-6
network
, 12-8
PRI
, 12-13
T1, 12-10
Interflow
ACD hunt groups
, 3-4
Call Forwarding All Calls, 3-4
international
availability of Mobility features
, 6-1
integration, 4-1
market
, 1-4
multilanguage displays
, 1-4
network connections, 1-25
international direct distance dialed calls
, 12-3
International Standards Organization (ISO) standards
, 4-2
International Telecommunications Union (ITU)-T standards,
CallVisor interface
, 4-2
Intraflow
Call Coverage paths
, 3-4
redirection of ACD hunt group calls
, 3-4
Intrusion, 12-8
INTUITY
AUDIX voice messaging
, 9-6
Message Manager, 9-7
INTUITY Lodging
, 5-4, 9-7
administration, 5-2
Call Accounting
, 5-5
Fax Messaging, 5-4
features
, 5-5
language options
, 5-5
ISDN
and DEFINITY ECS
, 12-14
capabilities and features
, 12-12
DCS, 12-21
messages, Expert Agent Selection
, 3-8
primary rate interface
, 4-5
ISDN Advice of Charge, 10-2
CallVisor ASAI
, 4-4
ISDN-BRI
DEFINITY ECS support
, 12-15
telephones
, 10-8
ISDN-PRI
combining with DEFINITY ECS DS1 interfaces
, 12-11
DEFINITY ECS support
, 12-15
description
, 8-6, 12-11
Look Ahead routing, 12-4
L
Last Number Dialled, 10-3
Leave Word Calling, 9-6, 10-4, 12-19
local exchange trunks
, 12-9
lodging establishments, systems used
, 5-2
Logical Agent, 3-9
login IDs, agents
, 3-9
Look Ahead routing
, 12-4
Look-Ahead Interflow
Call Center
, 3-7
Call Vectoring
, 3-7
Lucent FreeWorks Solutions, 6-1
Lucent PassageWay desktop application
, 4-6
M
main/satellite/tributary configurations, 12-17
maintenance
CallVisor ASAI
, 4-4, 4-9
standard agreement, 4-9
Malicious Call Trace (MCT), ACD
, 3-5
measurements
performance
, 14-9
measurements, Basic Call Management System
, 3-14
MEGACOM 800 Service
, 12-13
memory shadowing, 1-15
Message Retrieval, options
, 10-7
Message Tandeming, DEFINITY ECS, Hospitality
enhancements
, 5-6
messaging services
, 10-6
messaging systems, INTUITY Lodging, 5-4