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Contents
Issue 5 January 1998 xvii 555-230-024
Voice Message Retrieval A-32
Voice Terminal Alerting Options A-32
Voice Terminal Display A-32
Whisper Page A-32
World Class Tone Detection A-32
World Class Tone Generation A-33
■ Call Center Features A-33
Abandoned Call Search A-33
Add/Remove Skills A-33
Agent Call Handling A-33
Auto-Available Split A-33
Automatic Call Distribution A-34
Basic Call Management System A-34
Call Management System (CMS) A-34
Call Prompting A-34
Call Vectoring A-34
Calling Party/Billing Number A-35
Calling/Connected Party Number
(CPN) Restriction A-35
Per Line CPN Restriction A-35
Per Call CPN Restriction A-35
CallVisor Adjunct-Switch
Application Interface (ASAI) A-35
Direct Agent Announcement A-36
Expert Agent Selection A-36
Flexible Billing A-36
Inbound Call Management A-36
Intraflow and Interflow A-37
Look-Ahead Interflow A-37
Malicious Call Trace A-37
Multiple Call Handling A-37
Queue Status Indications A-37
Reason Codes A-37
Redirection on No Answer A-38
Service Observing A-38
VDN in a Coverage Path A-38