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Issue 5 January 1998 5-1555-230-024
5
Hospitality Solutions
Keeping guests happy is essential in the lodging business. DEFINITY ECS offers
an array of features that enhance guest services, including some that were previ-
ously only available on Lucent’s smaller GuestWorks™
server
. Essential Guest-
Works functions are now available through DEFINITY ECS. You can thus enjoy
robust hospitality functions on a state-of-the-art communications system that eas-
ily accommodates growth.
For example, DEFINITY ECS can provide:
■ Automatic wakeup for guest rooms. Assisted by voice prompts or tones,
guests can request their own wakeup call. The wakeup call can be as
simple as silence, or as elaborate as a custom sales message in the
native language of the guest, tailored to the time of day and day of the
week.
■ A check-in and check-out button on the attendant console. When a guest
is checked in, the desk clerk presses the check-in button; the server
prompts for an extension number, marks the room as occupied, and turns
the telephone on. At check-out, the reverse happens.
■ Feature access codes to signify certain conditions. For example, maids
can use the telephones in the rooms to change the room status from
“dirty” to “clean and ready for occupancy.”
■ A Do Not Disturb feature that turns off ringing in a room, except for
designated priority calls and automatic wakeup calls.
■ Guest voice messaging, which unburdens attendants and provides
guests with an important convenience.
■ Controlled Toll Restriction, which allows you to restrict some telephones
from making toll calls. In this way hotels can provide free local calls, while
still restricting toll calls.