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Telecommuting Solutions
555-230-024
7-2 Issue 5 January 1998
back to call coverage (voice messaging or an attendant) if the telecommuter is
busy or unavailable. The seamless connections give the caller the impression
that the telecommuter is actually in the office.
The module makes the power of DEFINITY ECS available to telecommuters from
any touch-tone phone. They can:
■ Transfer a call
■ Set up a conference call
■ Use abbreviated dialing
■ Place long-distance calls
■ Receive, leave and retrieve voice messages
Telecommuters need not always be at a fixed location, as the target telephone
number is easily changed. The modules can be reprogrammed to accommodate
different users as well. The module can be set up in two modes:
■ Per Session Mode (intensive calling requirements), in which a continuous
link is maintained between the telecommuter’s phone and the office
DEFINITY ECS. It eliminates the need to log in and log out when making
calls. The telecommuter’s phone is continuously off-hook, and incoming
calls indicated by a distinctive tone.
■ Per Call Mode (moderate calling requirements), in which the employee
must log in to make calls or use DEFINITY features. The module rings the
telecommuter’s phone when incoming calls arrive, using a distinctive tone.
This allows the employee to distinguish between business and personal
calls so he or she can answer appropriately.
Each module can be shared by as many as 25 users (though only one may be
logged in at any one time). Several security features make it difficult for the
system to be abused by hackers.
DEFINITY ECS Features for Telecommuting
DEFINITY ECS includes several features for the convenience of telecommuters:
Remote Call Coverage/
Call Forwarding Off-Net
Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to
a remote location. This allows you to have calls placed to your on-site office redi-
rected to your home office. You can administer the system to either monitor calls
and bring them back for additional processing if not answered or to leave calls at
the remote (off-net) location.