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Basic Features
Issue 5 January 1998
A-9555-230-024
Attendant Recall
Allows users to recall the attendant when they are on a two-party call or on an
Attendant Conference call held on the console. Single-line users press the Recall
button or flash the switchhook to recall the attendant. Multiappearance users
press the Conference or Transfer button to recall the attendant and remain on the
connection when either button is used.
Attendant Release Loop Operation
Allows the attendant to hold a call off the console if the call cannot immediately
go through to the person being called. A timed reminder begins once the call is
on hold. If the call is not answered within the allotted time, the call returns to the
queue for the attendant. Timed reminders attempt to return the call to the atten-
dant who previously handled it. Only when the original attendant is unavailable
are calls returned to the queue.
Attendant Serial Calling
Enables an attendant to transfer trunk calls that return to the same attendant after
the called party hangs up. The returned call can then transfer to another station
within the switch. This feature is useful if trunks are scarce and Direct Inward
Dialing services are unavailable. An outside caller may have to redial often to get
through because trunks are so busy. Once callers get through to an attendant
they can use the same line into the switch for multiple calls. The attendant’s dis-
play shows if an incoming call is a serial call.
Audible Message Waiting
Places a stutter at the beginning of the dial tone when a telephone user picks up
the phone. The stutter dial tone indicates that the user has a message waiting.
This feature is particularly useful for visually impaired people who may not be
able to see a message light. It is often used with telephones that have no mes-
sage waiting lights, but may not be available in countries that restrict the charac-
teristics of dial tones provided to users.
Audio Information Exchange Interface
AUDIX is a message-handling system for recording and distributing spoken mes-
sages or voice mail. Stored voice prompts guide users in creating, sending,
retrieving, answering, saving, and forwarding spoken messages.
Several versions of AUDIX are available: DEFINITY AUDIX is comprised of circuit
packs resident in the switch. I
NTUITY AUDIX is external to the DEFINITY ECS and
connected to it by station lines and data links. AUDIX systems can also be
networked through switches or other AUDIX machines. They rely on a data link
between the AUDIX adjunct on the switch.