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Telecommuting Solutions
555-230-024
7-4 Issue 5 January 1998
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Outcalling
automatically dials a prearranged phone number or pager
when messages are received in a user’s mailbox. The system tells
whoever answers that messages have been received.
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Priority Outcalling
provides outcalling notification of priority messages
only. This allows the telecommuter to be relatively undisturbed by
notifications of messages that do not require immediate attention.
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Call Answering for Nonresident Subscribers
provides AUDIX System
mailboxes for users who do not have an extension number on the
DEFINITY system.
For example, when working at home, you set up Priority Outcalling so the system
will call you when you have important messages. Then you activate a personal
greeting that says something like, “Thanks for calling. I’m working away from the
office today. I’ll be checking voice mail periodically, so please leave a message.
If your message is urgent, press 2 after recording it. This will give your message
priority status. The system will notify me of your priority message almost
immediately.”
CONVERSANT Features for Telecommuting
The CONVERSANT Voice Information System also has built-in advantages for
telecommuters. For example, it provides a fax mailbox for easy storage and
access of faxes. It also allows salespeople to obtain information easily and enter
orders from a remote location.
CONVERSANT also makes it easy for call center attendants to work at home
using analog telephones. The HOME AGENT application assigns two analog
ports on the DEFINITY system to each agent. The telecommuters appear to the
system and to callers as on-site agents.
The agent working at home uses an analog feature telephone. No display
information can be provided to the agent, but the CONVERSANT system can
speak to the agent during a call, supplying call processing status and other
information. Log-ins and passwords help keep the system secure.