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555-230-024
C-8 Issue 5 January 1998
DEFINITY ECS Release 6 —
CallVisor PC ASAI Installation and Reference,
Issue 3, 555-230-227
Provides procedural and reference information for installers, Tier 3 support
personnel, and application designers.
ACD
DEFINITY ECS Release 6 — Automatic Call Distribution (ACD) Agent
Instructions, Issue 5
, 555-230-722
Provides information for use by agents after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.
DEFINITY ECS Release 6 — Automatic Call Distribution (ACD) Supervisor
Instructions, Issue 4
, 555-230-724
Provides information for use by supervisors after they have completed ACD
training. Includes descriptions of ACD features and the procedures for using
them.
Call Detail Recording
Call Detail
Acquisition & Processing Reference
, Issue 2, 555-006-202
Provides a general technical description of the ECS call detail recording feature
and of the products that collect, store, poll, and process call records.
Console Operations
DEFINITY Communications System Generic 1 and Generic 3 Console
Operations, Issue 3
, 555-230-700
Provides operating instructions for the attendant console. Included are
descriptions of the console control keys and functions, call-handling procedures,
basic system troubleshooting information, and routine maintenance procedures.
DEFINITY ECS Release 6 — Console Operations Quick Reference, Issue 3
,
555-230-890
Provides operating instructions for the attendant console. Included are
descriptions of the console control keys and functions, call handling, basic
system-troubleshooting information, and routine maintenance procedures.
This document is available in the following languages: English, German (DE),
Dutch (NL), Brazilian Portuguese (PTB), European French (FR), Colombian
Spanish (SPL), and Japanese (JA). To order, append the language suffix to the
document number; for example, 555-230-894DE for German. No suffix is needed
for the English version.