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Call Center Features
Issue 5 January 1998
A-35555-230-024
destination specified by those digits. There are many different applications of the
Call Vectoring feature, however, Call Vectoring is primarily used to handle the call
activity of Automatic Call Distribution splits and skills.
Calling Party/Billing Number
Allows the system to transmit Calling Party Number/Billing Number (CPN/BN)
information to an ISDN-PRI trunk group. The CPN is the calling party’s telephone
number. BN is the calling party’s billing number. The CPN/BN may contain inter-
national country codes. It is used with an adjunct application.
Calling/Connected Party Number
(CPN) Restriction
Per Line CPN Restriction
Users may block the Calling Party Number when originating calls. For ISDN calls,
the CPN Presentation Indicator is encoded accordingly. For non-ISDN calls,
going to a public network that supports the CPN Restriction feature, the network
specific Feature Activation Code gets passed to the network for interpretation
and activation.
If Per Line CPN Restriction is administered for a station, it will override any ISDN
Trunk Group administration for sending Calling Party Number.
Per Call CPN Restriction
Users may indicate Calling Number privacy information. For ISDN calls, the CPN
Presentation Indicator is encoded accordingly. For non-ISDN calls going to a
public network that supports the CPN Restriction feature, the network specific
Feature Activation Code gets passed to the network for interpretation and activa-
tion of the desired feature.
If Per Call CPN Restriction is activated for an outgoing call, it will override any Per
Line CPN Restriction administration for the calling station, and will override any
ISDN Trunk Group administration for sending Calling Number.
CallVisor Adjunct-Switch
Application Interface (ASAI)
Links DEFINITY ECS and adjunct applications. The interface allows adjunct
applications to access DEFINITY ECS features and supply routing information to
the system. CallVisor ASAI improves ACD agents’ call handling efficiency by
allowing an adjunct to monitor, initiate, control, and terminate calls on the switch.
The CallVisor ASAI interface may be used for Inbound Call Management, Out-
bound Call Management, and office automation/messaging applications. It uses
two transport types: ISDN-BRI transport (CallVisor ASAI-BRI) and LAN Gateway