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555-230-024
A-8 Issue 5 January 1998
Attendant Direct Extension Selection
With Busy Lamp Field
Allows the attendant to keep track of extension status — whether the extension is
idle or busy — and to place or extend calls to extension numbers without having
to dial the extension number. The attendant can use this feature in two ways:
using standard Direct Extension Selection access, or using enhanced Direct
Extension Selection access.
Attendant Direct Trunk Group Selection
Allows the attendant direct access to an idle outgoing trunk by pressing the but-
ton assigned to the trunk group. This feature eliminates the need for the attendant
to memorize, or look up, and dial the trunk access codes associated with fre-
quently used trunk groups. Pressing a labelled button selects an idle trunk in the
desired group.
Attendant Display
Shows call-related information that helps the attendant to operate the console.
Also shows personal service and message information. Information is shown on
the alphanumeric display on the attendant console. Attendants my select one of
several available display message languages: English, French, Italian, or Span-
ish. In addition, your company may define one additional language for use by
users and attendants on their display.
Attendant Intrusion (Call Offer)
Allows an attendant to enter an existing call to inform the person being called
about a message or another call. Upon intrusion, tone may be applied if adminis-
tered.
Attendant Override of Diversion Features
Allows an attendant to bypass diversion features such as Send All Calls and Call
Coverage by putting a call through to an extension even when these diversion
features are on. This feature, together with Attendant Intrusion, can be used to
get an emergency or urgent call through to a telephone user.
Attendant Priority Queue
Places incoming calls to the attendant in an orderly queue when these calls can-
not go immediately to the attendant. This feature allows you to define twelve dif-
ferent categories of incoming attendant calls, including emergency calls, which
are given the highest priority.