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Voice Processing Solutions
555-230-024
9-10 Issue 5 January 1998
CONVERSANT Form Filler Plus
The versatile Form Filler Plus applications package for the CONVERSANT
System lets you efficiently create a system that converts a caller’s spoken
responses to scripted prompts into usable data. Possible uses include orders
placed verbally to an incoming call center, market survey responses, time and
sales reports, and benefit claims.
The system records responses to as many as 10 prompts per call and delivers
them on demand to a transcriber with a standardized, form-based screen for
easy, error-free data entry. There’s even room for remarks to supervisors and
co-workers.
The prompts are easy to use. Initially, the caller is asked to select from a menu of
products or services. Then the caller hears a series of voice prompts, such as
“speak your name now” and “say the quantity you want now.”
Safeguards are built in to ensure the caller is satisfied. After each prompt, the
caller is given time to respond. If a mistake occurs, the system politely prompts
you again. The caller also can listen to and rerecord the responses. At any time,
the caller can reach a live attendant.
Individual prompts can be programmed to vary by time or day. In a service appli-
cation, for example, callers in the morning can be prompted to select from rush
or standard on-site help. In the late afternoon, the selection could be changed to
night or next morning service. On weekends, there still could be another set of
options. Call volume reports are readily available for any period.
The Form Filler Plus package comes with complete documentation, including a
sample application used as a template for fast implementation via the
easy-to-use Script Builder tool. Scripts can be revised on line; individual prompts
can be changed without changing the entire transcription screen.