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2-20 Issue 5 January 1998
Here are some additional ways DEFINITY ECS can help you serve your
customers:
■ INTUITY CONVERSANT brokerage applications allow your brokerage
customers who use car telephones to access account information by
speaking rather than pressing keys.
■ Expected Wait Time tells callers how long they can expect to wait in
queue, and offers transactions options according to how long they will be
waiting.
■ The system can also be set up to provide callers with investment and loan
information related to their portfolios while they are waiting in queue.
■ DEFINITY ECS’s open architecture allows you to easily change and modify
features to meet the changing needs of your customers. For example,
setting up a telemarketing center often requires making only minor
modifications to your DEFINITY ECS call center.
■ Some global organizations have calls received after business hours
relayed to an office still open for business in another part of the world. This
saves the cost of round-the-clock staff and keeps your customers in touch
with your best agents.
Wholesale Distribution
The wholesale distribution industry includes both
merchants and agents. Merchants buy and sell
merchandise, while agents limit themselves to
presenting the merchandise and negotiating its sale.
Some wholesale distribution companies serve both
functions, depending on the circumstances. Most
wholesale distribution companies are relatively small,
and face increasing competition from larger firms and
even from manufacturers themselves. Therefore, most
wholesalers cannot easily raise the prices of their
products. Continued success requires that they
reduce costs and offer more services to both
suppliers and customers.
Wholesale Distributors worldwide seek to:
■ Provide convenient access to product information
■ Automate or streamline ordering procedures
■ Provide retailer feedback to suppliers
■ Automate routine tasks
■ Network regional and global offices
■ Upgrade customer service