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Industry Applications
555-230-024
2-16 Issue 5 January 1998
Financial Services
The financial services industry may include banking
institutions, credit unions, insurance companies,
mutual funds companies, and brokerage firms. These
types of businesses are nearly indistinguishable from
one another in some areas. Deregulation,
technological advances and strong competition
induce each to offer a broad range of financial
services. Many of these services are automated in
order to improve customer service and make the most
of available resources.
Financial service providers worldwide seek to:
■ Control costs
■ Automate routine transactions
■ Network regional and global offices
■ Upgrade customer service
Control Costs
Cost savings are inherent in many DEFINITY ECS solutions. Using an automated
attendant in place of an employee to answer routine calls reduces payroll
expenses, for example, and using the system to share account information
between widely separated offices eliminates the need for redundant software.
Beyond the day-to-day savings that automation and networking provide, how-
ever, DEFINITY ECS includes some capabilities that directly affect your operating
costs.
Tenant Partitioning
Often you can recover the initial and ongoing costs of the DEFINITY ECS itself by
investing in a DEFINITY ECS configuration that can handle both your own needs
and the needs of the tenants in your building. The system allows you to assign
partitions within the system, giving each tenant the privacy and security of an
individual communications server. In this way small tenants can take advantage
of the advanced features of a large system that they would not normally be able
to afford. Extra space in your building is more easily let, and you have a continu-
ing source of revenue. As your business grows, you can replace tenants with
employees on the system and in the building.