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Issue 5 January 1998 7-1555-230-024
7
Telecommuting Solutions
Lucent Technologies research, supported by industry studies, shows that tele-
commuters are generally 15 to 30 percent more productive when they work at
home. They convert travel time into productive work time, are less likely to be dis-
tracted by normal office routines, and frequently end up working longer hours
with greater output. During severe weather, they can continue working when oth-
ers cannot.
Special DEFINITY system modules are available for telecommuting. In addition,
many standard DEFINITY ECS and voice messaging features work well for
telecommuters.
DEFINITY Extender
DEFINITY Extender allows you to use a fully functional DCP telephone at a
remote location. The telephone looks and performs exactly as if it were directly
connected to your office DEFINITY ECS.
The system uses a module at the DEFINITY system and a module at the remote
location to provide full service. The Extender works with the 8410D, the 8434,
and the 603E DCP telephones. Since these DCP phones have displays, the
system works well for call center agents working from home. A dial-in number
and password makes the system reasonably secure from unauthorized use.
Lucent Technologies TelecommuterModule
Lucent Technologies Telecommuter Module is a lower-end telecommuting solu-
tion that is ideal for telecommuters who are not necessarily call center agents.
Incoming calls are redirected to the telecommuter’s home number and redirected