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Basic Features
Issue 5 January 1998
A-31555-230-024
Trunk Identification By Attendant
Allows an attendant or display-equipped telephone user to identify a specific
trunk being used on a call. This capability is provided by assigning a Trunk ID
button to the attendant console or telephone. This feature is particularly helpful
for identifying a faulty trunk. That trunk can then be removed from service and the
problem quickly corrected.
Trunk-to-Trunk Transfer
Allows the attendant or telephone user to connect an incoming trunk call to an
outgoing trunk call. This feature is particularly useful when a caller outside the
system calls a user or attendant and requests a transfer to another outside num-
ber. For example, a worker, away on business, can call in and have the call trans-
ferred elsewhere. The system assures that incoming central office trunks without
Disconnect Supervision are not transferred to outgoing trunks or other incoming
central office trunks without Disconnect Supervision.
Visually Impaired Attendant Service
Provides voice feedback to a visually impaired attendant in either Italian or British
English. Each voice phrase is a sequence of one or more single voiced mes-
sages. This feature defines six new attendant buttons to aid visually impaired
attendants:
■ Visually Impaired Service Activation/Deactivation button: activates or
deactivates the feature. All ringers previously disabled (for example, recall
and incoming calls) become reenabled.
■ Console Status button: voices whether the console is in Position Available
or Position Busy state, whether the console is a night console, the status of
the attendant queue, and the status of system alarms.
■ Display Status button: voices what is shown on the console display. VIAS
support is not available for all display features (for example,
class-of-restriction information, personal names, and some call purposes).
■ Last Operation button: voices the last operation performed.
■ Last Voiced Message button: repeats the last voiced message.
■ Direct Trunk Group Selection Status button: voices the status of an
attendant-monitored trunk group.
The visually impaired attendant may use the Inspect mode to locate each button
and determine the feature assigned to each without actually executing the
feature.