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Call Center Summary
Issue 5 January 1998
3-15555-230-024
Figure 3-2. A DEFINITY Call Center
1) Your Office Building 8) CentreVu Supervisor
2) DEFINITY ECS 9) CallVisor Adjunct Switch
Applications Interface
3) Remote Agents Using
DEFINITY Extender
10) I
NTUITY Conversant Voice
Response System
4) Remote Agents Using
Home Agent
11) Local Area Network
5) Remote Call Center Using
Look Ahead Interflow
12) Host Computer
6) Local Agents Organized
By Skill
13) Computer-Telephone Interface
Server
7) CentreVu Call
Management System