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Industry Applications
555-230-024
2-6 Issue 5 January 1998
Healthcare
The healthcare industry may include providers, insurance
companies, employers, patients, researchers,
pharmaceutical companies, and the government.
Healthcare administrators worldwide seek to:
— Maximize resources to reduce or contain costs
— Improve response in a busy urban environment
— Maximize productivity and efficiency of high-salaried
professionals
— Provide highly efficient service, without losing the
human touch
— Promote wellness and satisfaction with easy access
to information within the community
— Improve accessibility to specialized medical care
— Maintain skills and collaborative relationships
regardless of location
Maximize Resources to Reduce Costs
For individual healthcare providers, cost containment and reduction is the key to
survival and growth. The rules of healthcare payment are changing, and provid-
ers must keep the costs of care down without sacrificing quality.
Beyond providing quality care
— always an overriding concern — healthcare’s
primary goal is to maximize resources through efficient operation. Savings can
be realized in reexamining everything from staff size and operations to the num-
ber and type of rooms provided.
DEFINITY ECS can provide a variety of options to fully use available resources. It
can turn the telecommunications investment into a seamless network for manag-
ing and monitoring heavy call volumes and messaging, with the following results:
■ Communicating between locations is easier
■ System administration is centralized
■ Information can be obtained by all locations from a single source
I
NTUITY CONVERSANT Interactive Voice Response System can help provide the
following benefits:
■ Contain costs with better room utilization
Efficient room management is very important in the healthcare
environment. Shorter stays make it challenging to keep rooms ready for
reassignment. With I
NTUITY CONVERSANT, when a patient is discharged,