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10-4 Issue 5 January 1998
Leave Word Calling
Allows you, with the touch of a button, to leave a standard message (“Call me
back,” for example) for others on the same switch.
Whisper Page
Allows an assistant or colleague to bridge onto your telephone conversation and
give you a message without being heard by the other party or parties you are
talking to.
Call Coverage
The Call Coverage feature ensures that your calls are always answered and that
callers rarely, if ever, receive a busy signal. Call Coverage is so flexible that exter-
nal calls can be routed to one group of attendants and internal calls to an entirely
different group.
In some respects, Call Coverage serves as a versatile secretary who screens
your calls. It automatically redirects calls to other telephones and messaging ser-
vices, allowing you to delegate or defer calls as needed.
You can redirect calls according to five status conditions: Active, Busy, Don’t
Answer, Cover All, and Send All Calls. If you are using one telephone line, the
system considers you “active.” If you are using all your available lines, the sys-
tem considers you “busy.” If the call goes unanswered, the status is “don’t
answer.” Sometimes you might need to assign a secretary or other colleague to
“cover all calls,” or you may “send all calls” to a permanent voice messaging sys-
tem or an assistant.
Call Coverage lets you redirect calls to suit any or all of these criteria. For each
telephone, you can have up to four coverage paths. A path is a set of alternate
extensions that a call can be sequentially transferred to. Each path can be com-
posed of as many as six extensions, arranged in order of preference. A redi-
rected call immediately goes to the first choice extension. If the first choice is not
available, the system tries the second choice and then the third choice, if neces-
sary.
Many people prefer to redirect all of their calls to the same answering points
under all conditions, and need only one coverage path. If a secretary is available
to cover all calls, even if you are available, the other criteria can be ignored. If
you prefer to answer your own calls, however, you will probably require Busy,
Don’t Answer, and Send All Calls coverage. Send All Calls lets you redirect your
calls by pressing a single button or dialing an access code.
Time-of-Day call coverage allows you to redirect calls to different lead-coverage
paths at different times of the day and on different days of the week.