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Hospitality Solutions
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5-4 Issue 5 January 1998
INTUITY Lodging
Lucent Technologies INTUITY Lodging is a messaging system designed espe-
cially for lodging establishments such as hotels or other lodging providers such
as hospitals or colleges. The system supplies guests with electronic mailboxes
that store voice or fax messages. I
NTUITY Lodging serves as a private answering
machine for each extension.
Users are greeted with spoken prompts that guide them in pressing keypad
buttons to make choices Because touch tones are not needed to leave a
message for a guest, outside callers may use rotary phones.
Hotel guests can leave messages for each other without going through the
attendant. For incoming calls, an attendant transfers the call to the appropriate
room. If the guest does not answer the call or if the line is busy, the call is
automatically transferred to the guest’s voice mailbox, where the caller can leave
a voice message.
A message-waiting indicator on the guest’s phone notifies the guest that the
voice mailbox contains messages. Guests are assigned a password for
accessing messages remotely. They can retrieve and save messages from any
telephone, on or off premises.
Calls are transferred to an attendant when any caller:
■ Presses at any time (for assistance)
■ Leaves a maximum-length message
■ Stays on the line after leaving a message
■ Is silent when prompted to leave a message
Fax Messaging
With the Fax Messaging option, the caller can leave a fax by simply pressing a
key when prompted and starting the fax transmission. The fax is stored until the
guest, instructed by the system’s voice prompts, does one of the following:
■ Sends it to a common printer
■ Sends it to a personal printer
■ Retrieves it into a portable computer
■ Forwards it to another location
Guests or administrators can also send faxes to multiple locations
simultaneously.
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