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555-230-024IN-2 Issue 5 January 1998
queuing, 3-4
redirection of hunt group calls
, 3-4
Redirection on No Answer, 3-5
Station Hunting
, 3-5
stroke counts
, 3-4
VuStats, 3-5
Automatic Message Scan
, 9-6
Automatic Number Identification
, 12-13
Automatic Route Selection
Attendant Crisis Alert
, 5-7
description
, 12-4
Generalized Route Selection, 12-4
subnetwork trunking
, 12-4
World Class Routing
, 12-2
Automatic Transmission Measurement System, 12-19
Automatic Wakeup
, 5-1
auxiliary cabinets
, 1-12
auxiliary trunks, 12-9
B
B channels, 12-13
backup
D channels
, 12-15
translations
, 1-15
barrier codes, remote access, 12-6
Basic Call Management System
adjunct processors
, 3-13
Call Center, 3-13
measurements
, 3-14
reports
, 3-14
Bearer Capability Class
description
, 12-6
requirements
, 12-6
bearer channels, 12-12
BRI, description
, 12-12
Bridged Call Appearance
, 10-2
bridges, Quorum A-28 conference, 10-12
Broadcasting
, 9-5
Bulk administration
, 14-3
BX.25 interface, 1-23
C
cabinets
auxiliary, 1-12
compact single-carrier
, 1-7
control
, 1-9
duplicated control, 1-9
expansion control
, 1-9
expansion port networks, 1-12
multi-carrier
, 1-11
multicarrier
, 1-11
port, 1-9
processor port network
, 1-11
single-carrier
, 1-9
types, 1-6
Call Accounting systems
, 14-15
Call Accounting, INTUITY Lodging
, 5-5
Call Answering for Nonresident Subscribers, 9-5
Call Answering for Nonresident Subscribers,
telecommuting
, 7-4
Call Center, 3-1
Automatic Call Distribution (ACD
, 3-2
Basic Call Management System
, 3-13
Call Vectoring, 3-5
CallVisor ASAI
, 3-11
capabilities
, 3-1
CentreVu Call Management System, 3-12
Computer-Telephone Integration
, 3-18
DEFINITY Extender
, 3-11
Expert Agent Selection, 2-18, 3-8
HOME AGENT
, 3-11
Look-Ahead Interflow
, 3-7
Messaging, Call Prompting, 3-8
packages available
, 3-16
routing
, 3-1
setting up, 3-15
Call Charge information
, 14-14
Call Coverage
AUDIX
, 10-6
call redirection
, 3-4
description
, 10-4
options, 10-6
Time-of-Day
, 10-4
Call Detail Recording
, 14-14
call distribution, based on skills, 3-9
Call Forwarding All Calls, Interflow
, 3-4
Call Forwarding Off-Net, telecommuting
, 7-2
Call Handling, Multimedia, 11-3
Call Management software, education applications
, 2-4
Call Prompting
Automatic Attendant
, 3-8
Call Center
, 3-8
Call Center Messaging
, 3-8
Call Vectoring, 3-8
Data Collection
, 3-8
data in/voice answer (DIVA)
, 3-8
description, 3-8
education applications
, 2-4
Expert Agent Selection
, 2-9
call redirection
Call Coverage
, 3-4
Interflow
, 3-4
Intraflow, 3-4
call restrictions
, 14-18
Call Retention
, 12-7
Call Vectoring
ACD
, 3-5
applications, 3-6
Automatic Call Distribution (ACD)
, 3-5
Call Center
, 3-5
Call Prompting, 3-8