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Call Center Solutions
555-230-024
3-18 Issue 5 January 1998
Computer-Telephone Integration is a fundamental component of efficient call
center operations. Consequently, Chapter 4, "Computer-Telephone Integration
Solutions" includes additional call center information.
1. Caller Information Forwarding is only available in the United States.
Add/Remove Skills by
Feature Access Code
X
Service Observing on
Logical Agent
X
MWL for Logical Agent
Coverage
X
Inspect Button Shows
Station Name
X
Reason Codes X
Table 3-1. Call Center Packages Available in the
DEFINITY ECS — Continued
Feature
Call
Center
Basic
Call
Center
Plus
Call
Center
Deluxe
Call
Center
Elite
Continued on next page