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Account Code Entry (F12)
Description
This feature lets a user with a system phone enter an account code (up to 16
digits) for an outside call (incoming or outgoing). An account code is typically
used to identify a department, project, or client for charge-back or tracking
purposes.
Related Features
You can use Forced Account Code Entry (#307) to identify extensions that
are required to enter an account code prior to dialing any outside number
(including those on the Emergency Phone Number List). A forced account
code must be entered at the beginning of a call; however, a different
account code can be entered any time during the call. (You can use Forced
Account Code Entry only for extensions with system phones.)
You can use Forced Account Code List (#409) to create a list of valid
account codes, which should be distributed to the appropriate users. If a
Forced Account Code List exists, the system checks the list whenever a
user enters a forced account code. If a forced account code is valid, the
system provides the user access to an outside line. If a forced account
code is invalid, the system denies the user access to an outside line—to dial
out, the user must repeat the procedure for entering a forced account code.
For faster entry of frequently-used account codes, you can program an
account code on an Auto Dial button or as a System or Personal Speed Dial
number (but not as a Marked System Speed Dial number). See Auto
Dialing, System Speed Dial Numbers, and Personal Speed Dial
Numbers for programming instructions.
Considerations
When an account code is entered during a call, the caller on the other end
does not hear the touch-tone digits dialed.
If SMDR is used, the account code assigned to incoming or outgoing calls
prints on call reports. (See “Call Reporting Devices (SMDR)” in Chapter 4
for more information on call reporting.)
If an account code is entered for an outgoing call and the call is transferred
to another extension, the call report shows the originating extension as the
owner of the call. Conversely, if an account code is entered for an incoming
call and the call is transferred to another extension, the call report shows the
destination extension as the owner of the call.
Account codes can be changed during a call. However, only the person
who entered the original account code can enter a different account code.
SMDR prints changed account codes as follows:
-
For optional or forced account code entry without a Forced Account
Code List, the call report prints the last account code entered.
-
For forced account code entry with a Forced Account Code List, the
call report prints the last valid account code entered. If the changed
account code is not valid, the report prints the original account code.
5-4 Account Code Entry (F12)
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