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Transfer Return Extension (#306)
Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure can be used to identify a
different return extension for the extension that transfers a call.
Related Features
You can use Transfer Return Rings (#105) to define the number of times all
system extensions should ring with transferred calls before they return to
their transfer return extensions.
The transfer return extension for any extensions associated with PARTNER
Attendant or voice messaging system hardware should be extension 10 (or
another extension with a receptionist who can assist the caller). AA
Extensions (#607) is used to identify the extensions associated with the
PARTNER Attendant hardware and Hunt Group Extensions (#505) is used
to identify the extensions associated with the voice messaging system
hardware.
If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than the transfer return
extension.
Considerations
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An unanswered transferred call returns to the transfer return extension
identified for the extension transferring the call, not the one receiving the call.
Do not designate an extension associated with PARTNER Attendant or voice
messaging system hardware as the transfer return extension for any user
extension.
Transfer return calls do not receive voice mail coverage.
Valid Entries
Extension transferring call ✔
Any extension
Programming
To change the Transfer Return Extension for a specific extension:
1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 6 ].
2. Dial the number of the originating extension.
3.
Dial the number of the extension to which the call should return if it is not
answered.
4. To program another extension, press [ Next Item ] or [ Prev Item ] until the extension
number shows on the display. Then repeat Step 3.
5.
Select another procedure or exit programming mode.
Transfer Return Extension (#306)
5-149