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Possible Cause 2: An auxiliary device answers when it should not (could occur with a fax
machine, voice messaging system, answering machine, or modem).
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What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
its auto-answer feature off. Refer to the device’s user manual.
For every auxiliary device connected to your system, either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
Immediate Ring) or set the extension’s Line Ringing to Delayed Ring. For a voice
messaging system, check all the settings associated with it. See page 2-11 for a
summary of procedures associated with the voice messaging system and Chapter 5
for complete details on each feature. If the auxiliary device no longer answers calls
automatically, the problem is solved.
If the problem remains, call the AT&T Helpline.*
Trouble Hearing Called Party Answer
Possible Cause 1: If you are using a speakerphone, there may be environmental factors
that affect the performance of the speaker or microphone (for example, too much
background noise).
What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on the
proper use of the speakerphone. If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: If the system is set for rotary dialing, the Rotary Dialing Timeout interval
is too long. If the system is set for touch-tone dialing, you may have a faulty phone or cord.
See “System Phone Does Not Work.”
What to do: Reset the interval using Rotary Dialing Timeout (#108).
If you can hear the called party answer, the problem is solved.
If the problem is not solved, call the AT&T Helpline.*
Using the Recall Feature Has No Effect
Possible Cause: Recall Timer Duration setting is too short.
What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds.
If the Recall feature works, the problem is solved.
If the Recall feature still does not work, continue increasing the Recall Timer Duration
by increments of 100 milliseconds until the problem is solved.
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In the continental U.S., help is available at 1 800 628-2688. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
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