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Setting Up Groups of Extensions
You can set up four types of extension groups:
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Pickup Group Extensions (#501) assigns extensions to one of four
Pickup Groups. A Pickup Group lets any user in the system answer calls
for any extension in that group.
Calling Group Extensions (#502) assigns extensions to one of four
Calling Groups. A Calling Group lets users ring or page all extensions in
that group simultaneously or transfer calls into the group.
Night Service Group Extensions (#504) assigns extensions to the Night
Service Group. When Night Service is activated at extension 10, calls
ring immediately at Night Service extensions regardless of how they ring
at other times (only the lines assigned to an extension will ring).
Hunt Group Extensions (#505) assigns extensions to one of seven Hunt
Groups. (Hunt Group 7 is used exclusively for the voice messaging
system.) A Hunt Group lets users ring or voice signal the first available
(non-busy) extension in that group. If a ringing call is not answered, the
system tries each available extension in turn until the call is answered. If
a voice-signaled call is not answered, the call does not keep hunting.
Also use Group Call Distribution (#206) to assign outside lines to a Hunt
Group if you want outside calls to ring directly into a group.
Setting Up Auxiliary Equipment
The following programming procedures help you manage auxiliary equipment.
See Chapter 4 for more information on auxiliary equipment configurations or
refer to Chapter 5 for details on using the procedure:
Fax Machine Extensions (#601) identifies extensions to which fax
machines are connected.
Music on Hold (#602) activates or deactivates the MUSIC ON HOLD jack
on the primary processor module. When this jack is activated and an
audio source is connected, callers hear recorded or messages while on
hold. Also, Background Music lets users with system phones (other
than the MLC-6) play the recorded material through their phone’s speaker
when the phone is not in use.
Hotline (#603) identifies hotline extensions, so when a person lifts the
handset of the hotline phone, a predetermined extension automatically
rings.
Doorphone Extension (#604 and #605) identifies extensions to which
doorphones are connected. Doorphone Alert Extensions (#606)
identifies extensions that signal when the doorphone button is pressed.
AA Extensions (#607)
identifies extensions to which PARTNER
Attendants are connected. This lets the system notify users with display
phones when they are receiving a call that has been transferred from the
PARTNER Attendant. Also, Transfer Return Extension (#306) lets you
identify the extension to which a call transferred by the PARTNER
Attendant should be routed if the destination extension does not answer.
2-10 Programming