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Hunt Group Extensions (#505)
Description
This System Programming procedure lets you assign any number of extensions
to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt
Group 7 is used exclusively for the voice messaging system.
Related Features for Hunt Groups 1–6
For instructions on ringing or paging extensions in a Hunt Group or
transferring calls to a Hunt Group, see Group Hunting.
If a ringing call to the Hunt Group is not answered within three rings, the call
moves to the next available extension in the Hunt Group. If users in the Hunt
Group leave their desks, they should turn on Do Not Disturb at their
extensions so calls move immediately to the next available extension.
For instructions on making outside calls ring directly in a Hunt Group, see
Group Call Distribution (#206).
Related Features for Hunt Group 7
This Hunt Group only applies to the voice messaging system. For more
information, see Group Call Distribution (#206), Automatic VMS Cover
(#310), VMS Hunt Delay (#506), VMS Hunt Schedule (#507), Voice
Mailbox Transfer, and VMS Cover.
After you assign the extensions associated with the voice messaging system
hardware to Hunt Group 7, you should set the Transfer Return Extension
(#306) for those extensions to extension 10 (or another extension with a
receptionist who can assist the caller).
Considerations for Hunt Groups 1–6
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Any number of extensions can be assigned to each Hunt Group. In
addition, extensions can be in more than one Hunt Group.
You can include multiple fax machines or answering machines in a Hunt
Group.
If you have a PARTNER MAIL system and multiple fax machines, you can
assign the fax machines to a Hunt Group. Then you can program the
PARTNER MAIL system so that when an automatic fax call comes in on a
line covered by the PARTNER MAIL system’s Automated Attendant Service,
the PARTNER MAIL system recognizes that it is a fax call and automatically
transfers it to the first available fax machine in the group.
Considerations for Hunt Group 7
This Hunt Group is used exclusively for the extensions associated with the voice
messaging system hardware. Do not assign any other extensions to this group.
A voice messaging system requires special hardware and set up
procedures—refer to “Voice Messaging Systems” in Chapter 4 and to the
documentation shipped with the voice messaging system for more information.
5-88 Hunt Group Extensions (#505)