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Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the phone
from the adapter and plug the phone directly into the wall jack.
If the phone works, there is a problem with the bridging adapter. Replace the
bridging adapter (use only an AT&T 267F2 bridging adapter). If the problem
persists, call the AT&T Helpline.*
If the phone still does not work, call the AT&T Helpline.*
Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
You hear a dial tone, but the dial tone continues as you try to dial.
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You hear a dial tone, and the dial tone cuts off when you dial, but the line does not
ring.
You hear a busy signal as you dial.
You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is assigned to your extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to your extension.
If it is, enter a valid account code.
If you can make a call, the problem is solved.
If Forced Account Code Entry is not assigned to your extension, go to Possible
Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service and set the Dial Mode (#201)
to Touch-Tone or Rotary as appropriate.
If you can make a call, the problem is solved.
If the Dial Mode is already set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Outgoing Call Restriction setting.
What to do: If you were able to make a call without any trouble before, find out if someone
changed the Outgoing Call Restriction (#401) for your extension.
If someone changed your Outgoing Call Restriction setting, verify that the change
was an appropriate one.
If no one changed your Outgoing Call Restriction setting, go to Possible Cause 4.
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
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