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Group Hunting—Ring/Voice Signal
(I77G/I*77G)
Description
This feature lets you distribute call volume among extensions in a group, to
offload call activity from a single user. When an intercom or transferred call is
placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system
rings or voice signals the first available (non-busy) extension in the group,
passing over busy extensions (or those with Do Not Disturb active) in a circular
hunt. If a ringing call is not answered within three rings, it moves to the next
available extension, and so on, until the call is answered or the caller hangs up.
For a voice-signaled call, only the first available extension is signaled; if that
extension does not answer, the call does not keep hunting. After an extension
receives a Hunt Group call, the next call to the Hunt Group will not ring or voice
signal that extension first unless all the other extensions in the group are busy or
do not answer.
The system supports up to seven Hunt Groups; however, Hunt Group 7 is used
exclusively for the voice messaging system. For more information, refer to
“Voice Messaging Systems” in Chapter 4.
Related Features
You must use Hunt Group Extensions (#505) to assign extensions to a
Hunt Group.
Set Transfer Return Rings (#105) to four or greater, to ensure that calls
continue hunting to other group extensions if the call is not answered.
Use Do Not Disturb if you are assigned to a Hunt Group and leave your
desk, so that a call to your extension moves directly to the next available
extension in the group.
You can use Group Call Distribution (#206) to assign outside lines to a
Hunt Group. Doing so allows outside calls on those lines to route directly
into that Hunt Group instead of being transferred by the receptionist.
Considerations
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Extensions can be in more than one Hunt Group.
Outside calls can be answered and transferred to a Hunt Group. The voice
messaging system, PARTNER Attendant, and the Direct Extension Dial
feature can also transfer calls to a Hunt Group.
Calls cannot be transferred to a Hunt Group if all extensions in that group
are busy.
If only one extension in a Hunt Group is available and that extension does
not answer an incoming call, the call returns to the extension that transferred
the call (or to that extension’s transfer return extension) after the
programmed number of transfer return rings..
You can program a Group Hunting button on a system phone to ring or
voice signal a specified Hunt Group with one touch.
5-78 Group Hunting—Ring/Voice Signal (I77G/I*77G)