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Voice Interrupt On Busy (#312)
Description
This System Programming procedure identifies extensions that can receive
voice interrupt on busy calls. A voice interrupt on busy call is a special intercom
call that lets a user (the originator) interrupt and speak to another user (the
recipient) who is busy on an intercom or outside call with one other party.
When voice interrupt on busy is initiated, the recipient hears two beeps before
hearing the originator's voice. The originator and the recipient should be aware
that the third party to whom the recipient is speaking will probably hear both the
beeps and the faint sound of the originator’s voice. This feature typically is used
by the receptionist to alert the boss of an important incoming call or event when
the boss is already on a call.
Related Features
Making Calls and Transferring Calls provide more instructions for making
and transferring voice interrupt on busy calls.
The recipient can use a Voice Interrupt on Busy Talk-Back button to
respond to the originator of the voice interrupt on busy call. The recipient’s
response will not be heard by the third party.
Users cannot receive voice interrupt on busy calls if:
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Do Not Disturb
is active at their extension.
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They are part of a joined call (Joining Calls).
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They are part of a Conference Call.
Considerations
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The voice interrupt on busy tone. (two beeps) is unique to distinguish it from
a voice-signaled intercom call tone (one beep).
If a voice interrupt on busy call is made to an idle extension, then the
originator and the recipient hear a voice-signaled intercom call tone (one
beep) instead.
If you receive a voice interrupt on busy call and press [
Hold ], the third party
is put on hold and the originator hears two beeps that indicate you have
ended the voice interrupt on busy call. At this point:
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To talk to the originator, if the green light next to the [
Intercom ] button is
flashing, press [
Intercom ]. (You cannot use the Voice Interrupt On Busy
Talk-Back button once a voice interrupt on busy call has ended.)
-
To resume your conversation with the third party, press the line button
next to the winking green light.
Any party involved in a voice interrupt on busy call cannot be involved in a
second voice interrupt on busy call until the first is finished.
This feature is available only on system phones.
Voice Interrupt On Busy (#312) 5-155