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Transferring Calls
Description
This section explains how to transfer calls using the [ Transfer ] button on a system
phone or the switchhook on a standard phone. Transferring a call lets users
“pass” a call from one extension to another. Users can transfer both outside
calls and intercom calls to other system extensions.
Related Features
To transfer calls to an extension with a single touch, program the extension
number onto an Auto Dial button—see Auto Dialing for more information.
To transfer calls to an extension for which you have a Manual Signaling
button, press [
Transfer ] before pressing the Manual Signaling button.
The system is factory-set to return a transferred call, after it rings four times
at the destination extension, to the extension that transferred it. You can use
Transfer Return Rings (#105) to change the number of rings for all system
extensions. You can use Transfer Return Extension (#306) to program a
different extension to which unanswered calls should return.
If users transfer a call, Caller ID information (if it is available) is passed to
the destination extension.
If you have a voice messaging system, you can use Voice Mailbox
Transfer to transfer a caller directly to a subscriber’s voice mailbox.
Considerations
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Calls can be transferred to Calling Groups and Hunt Groups.
When you press [
Transfer ], the call is put on hold and its associated green
light winks. The caller hears music-on-hold if it is available. If you transfer a
call to an extension for which you have an Auto Dial button and the call is
unanswered, the associated green light flutters when the call returns to your
extension.
When you transfer a call from a display phone, the number to which you are
transferring the call briefly appears on the display. If a transferred call is
unanswered, the number of the extension that is returning the transferred
call also appears on display phones.
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line on which the call came in
is free to place and receive other calls. However, to use Centrex transfer,
you must be able to dial the extension directly using the Centrex extension
number; if a Centrex line is shared by several extensions, you cannot use
Centrex transfer to direct the call to a specific extension. For more
information on such features, see the documentation for your PBX or
Centrex system. (When your Centrex or PBX documentation tells you to use
a switchhook flash, use the system Recall feature instead.)
5-146 Transferring Calls