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Group Call Distribution (#206)
Description
This System Programming procedure assigns outside lines to Hunt Groups.
Doing so allows outside calls to ring directly into a Hunt Group instead of being
answered and transferred by the receptionist. You can assign lines to Hunt
Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.)
Related Features
You must use Hunt Group Extensions (#505) to assign extensions to Hunt
Groups.
If you assign lines to Hunt Group 7 for the voice messaging system’s
Automated Attendant Service, you may want to adjust when the lines should
ring in the group. See VMS Hunt Delay (#506) and VMS Hunt Schedule
(#507)
for more information.
Considerations
Examples
Each of the 24 outside lines can be assigned to only one Hunt Group.
If a Hunt Group that has outside lines assigned receives an outside call and
all the members of that Hunt Group are busy (or have Do Not Disturb
active), the caller hears ringing, which continues until the call is answered.
If you are using a voice messaging system, you have two Group Call
Distribution options: if you want Automated Attendant Service for some or all
lines, then Assign (setting 1) those lines to Hunt Group 7; if you want calls to
route directly to the voice mailbox of a specific user after four rings, then
choose VMS Line Cover (setting 3) for those lines. For more information on
voice messaging system options, refer to the documentation shipped with
the voice messaging system.
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Here are some useful applications for Group Call Distribution:
Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number, so
that a caller can reach a sales representative directly to place an order.
If you install a voice messaging system, assign the system extensions
associated with the voice messaging system hardware to Hunt Group 7.
Then, use this procedure to assign outside lines to Hunt Group 7 for
Automated Attendant Service. Callers hear a greeting and are prompted to
enter digits to transfer to a specific extension or group without operator
assistance.
Group Call Distribution (#206)
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