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PARTNER Attendant
The PARTNER Attendant answers calls and directs them to a specified
extension, Calling Group, or Hunt Group (based on the digits the caller dials
after listening to a list of choices in a recorded greeting). For example, the
PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for
Parts, 3 for Service, and so on. The PARTNER Attendant can be set up for
immediate call handling or delayed call handling.
NOTE:
If you want calls answered and routed to designated extensions, but do not
require voice mail coverage, you can use either the Automated Attendant
Service of one of the voice messaging systems, a PARTNER Attendant, or the
Direct Extension Dial feature. It is recommended that you use only one
automated answering option for incoming calls.
Backup for Receptionist
A common use of PARTNER Attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, PARTNER
Attendant handles it. This prevents calls from going unanswered. Figure 4-12
shows how the PARTNER Attendant would be connected to your system.
Lines
CONTROL
PARTNER
Attendant
Ext.
10
Receptionist’s
Desk
Ext.
X
UNIT
Figure 4-12. Backup for Receptionist
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that
the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the PARTNER Attendant answers
and plays a recorded message, such as: “Please hold for the receptionist or dial
an extension number now.”
To Program
1. Set Line Ringing for all lines assigned to the PARTNER Attendant to Delayed
Ring.
2.
Set the PARTNER Attendant to pick up within a specific number of rings, so if
the receptionist does not pick up a call, the PARTNER Attendant will.
Using Auxiliary Equipment
4-23