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Glossary
A
Account code
A code of up to 16 digits that is associated with
incoming or outgoing telephone calls. Entry of an
account code may be optional or forced. If entered,
an account code appears on the call record for a
call. See also Call report and Forced Account
Code Entry.
ASA
See Automatic System Answer.
Auto Dial button
A programmable telephone button that lets you dial
a series of digits simply by pressing that button. An
Auto Dial button can be used to store a feature
code, a phone number, or an account code so that
it can be dialed with one touch. See also
Programmable button.
Automated Attendant Service
A voice messaging system feature that answers
calls and routes them to the appropriate extension
based on caller responses to a recorded
announcement. See also PARTNER Attendant and
Voice messaging system (VMS).
Automatic System Answer
A system feature that causes incoming calls to be
answered by the system if the receptionist cannot
answer within a specified number of rings. The
system plays a brief message and places the call
on hold.
Auxiliary equipment
Telecommunications equipment (other than system
phones) that can be connected to the control unit.
Auxiliary equipment includes industry-standard
devices that can connect directly to the public
telephone network (such as standard phones or fax
machines) as well as devices that require the
interface provided by the control unit (such as a
loudspeaker paging system).
B
Backplane
The bottom and rear portion of the plastic housing
that makes up a carrier. The backplane distributes
power to the system modules installed in the carrier.
See also Carrier.
Background Music
A feature that provides background music through
the speaker of an idle system phone for a user’s
work area. (Background Music plays the
pre-recorded material from the Music On Hold
audio source.)
C
Call Answer Service
A voice messaging system feature that lets callers
leave a message at an unanswered extension or
transfer themselves to another extension.
Call Assistant
See Intercom Autodialer.
Call record
A line of information on a call report that includes
data fields such as call type, date, time,
called/caller number, and call duration. See also
Account code and Call report.
Call report
A page of information that begins with a header and
lists incoming and outgoing calls to and from your
business on a call-by-call basis. See also Call
record and Call reporting.
Call reporting
A feature that provides records of call activity.
Call reporting is also referred to as Station
Message Detail Recording or SMDR.
Caller ID
A feature that displays an incoming caller’s number
(or name) on a system display phone. To get Caller
ID, you must subscribe to the service (if it is
available) from your local phone company and
connect Caller ID lines to the appropriate system
modules.
Glossary GL-1