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Transfer Return Rings (#105)
Description
This System Programming procedure, which applies to all system extensions,
defines the number of times a transferred call rings before it goes to the transfer
return extension.
Related Features
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If you program Hunt Group Extensions (#505), make sure this setting is
four or more rings. This setting allows the call to continue hunting to other
group extensions if it is not answered by the first group extension where it
rings.
By default, transferred calls return to the originating extension if they are not
answered. You can use Transfer Return Extension (#306) to specify a
different return extension for the extension that transfers a call.
If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than the transfer return
extension.
Considerations
If you have a fax machine or an answering machine connected to the
system, set Transfer Return Rings to a number greater than the number of
rings at which these devices answer. Doing so prevents a call transferred to
a fax or answering machine from returning before it is answered.
The system does not start counting the number of rings for a transferred call
(to determine when it goes to the transfer return extension if it is not
answered) until the transfer originator hangs up.
Valid Entries
0–9 (0 rings = no return)
4 ✔
Programming
To change the number of times a transferred call rings before returning to the
transfer return extension:
1.
2.
3.
Press [
Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 5 ].
Enter a different setting (0–9). For example, to set a Transfer Return of 5 rings,
press [
Next Data ] until the display reads:
Transfer Return
5 Rings
Select another procedure or exit programming mode.
5-150
Transfer Return Rings (#105)