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Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
Detect any unauthorized calls
Bill clients or projects
Bill back by departments
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
Print Caller ID information
Call reporting information is recorded after each call is completed. The system
records information for each call that lasts at least 10 seconds. For outgoing
calls, the timing begins when you get a dial tone. For incoming calls, the timing
begins when you answer the call. Timing stops when the call is disconnected.
The system sends the information via a 1200-baud serial interface to either a
serial printer or a call accounting device. The device connects directly to the
SMDR jack on the primary processor module.
Programming
Use the following programming procedures for call reporting:
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SMDR Record Type (#608) to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
SMDR Top of Page (#609) to notify the system that the printer has been
aligned to the top of a new page.
Forced Account Code Entry (#307)
to identify extensions that are
required to enter an account code prior to making outside calls and
Forced Account Code List (#409) to create a list of valid account codes.
Display Language (#303) to specify the language to be used for display
messages. The call report header is printed in the same language as is
specified for extension 10.
4-8 Using Auxiliary Equipment