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Feature and Planning Review
Planning the FAX Attendant System
Assigning Services to Voice Channels
Each AUDIX Voice Power/FAX Attendant system has from four to twelve analog
voice channels to which specific services must be assigned. When a call is
received from the switch, the channel that carries the call and the called party
information determine what service AUDIX Voice Power or FAX Attendant
provides for the call. The number of channels with the same service assignment
determines how many simultaneous calls can be processed by that service.
Before assigning channels, take the following factors into account:
Voice Call Answer Service, Fax Call Answer Service, Voice Mail Service,
Fax Mail Service, and Automated Attendant can all share a group of voice
channels. We recommend you use the Automated Attendant Service for
the shared channels. The information passed from the MERLIN LEGEND
Communications System to AUDIX Voice Power/FAX Attendant can be
used to determine which service is provided. The actual service provided
is based on the type of call (internal, external, or coverage) and the
extension called (voice or fax). The service provided is selected as
shown:
— External Call: Automated Attendant
— Voice Extension Coverage (CA Assigned for subscriber): Call
Answer
— Voice Extension Coverage (AA Assigned for subscriber):
Automated Attendant
— Fax Extension Coverage: Fax Call Answer
— Internal Calls: Voice Mail (switchable to Fax Mail)
In systems that do not use Automated Attendant Service, specify Voice
Mail Service for the shared channels.
The Fax Response Service requires dedicated voice channels. There is no
point in having more voice channels dedicated to Fax Response than you
have fax channels. The system may have from 4 to 12 voice channels,
and from 2 to 12 fax channels. Internal and external callers always get
Fax Response Service.
When a dedicated group of channels is not provided for Voice Mail Service and
Fax Mail Service, subscribers can reach these services as follows:
Internal callers receive Voice Mail Service rather than Automated
Attendant. Internal callers can switch from Voice Mail Service to Fax Mail
Service by pressing the
8 button at the Voice Mail Menu.
External callers receive Automated Attendant service. External callers can
switch from Automated Attendant to Voice Mail Service by pressing the
*
and
R buttons at the Automated Attendant Menu. They can switch to the
Fax Mail Service by pressing the
8 button at the Voice Mail Menu.
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