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Report Generation
Event Log Report
Through the Event Log Report option, you can access error data from the Voice
System. A record of system error messages is displayed, with the priority status
of the error. Approximately 500 records are maintained in the Voice System.
The report displayed is based on the last set of options saved to the Voice
System. Refer to the information under Event Log Report Options later in this
chapter for more information on how to establish option settings.
Information displayed in the Event Log Report window includes:
Priority - the urgency of the error messages; urgency of the message is
specified with one of the following definitions in the message:
— CRITICAL - the error is interrupting service, so immediate action is
essential.
— MAJOR - this is a potentially serious problem and should be fixed
soon, even though it is not interrupting service at this moment.
— INFORM (informational) - no immediate action is necessary, but the
system’s condition should be monitored.
— STATUS (status) - this is not an error and no action is necessary.
This is to inform you of a change of state within the system.
Time - date and time when the error message was generated
Sender - originating software process; messages are divided into
subgroups according to the software process which outputs the
messages:
— Transaction State Machine (TSM) Process - controls transactions
via script execution and commands - messages 400-499.
— Voice Response Output Process (VROP) - manages speech
database and downloads speech data to the IVP4 board -
messages 500-599.
— Error Tracker (ET) Process - provides error history - messages
600-699.
— Maintenance (MTC) Process - runs temporary diagnostics -
messages 700-799.
— Tip/Ring Interface Process (TRIP) provides interface to IVP4/6
board messages 2000-2099.
— FAX Attendant Library - messages 4000-4099.
— FAX Attendant DIP - messages 4100-4199.
— Fax Manager DIP - messages 4200-4299.
— Voice Mail Database Interface Process (DIP2) interface process for
voice mail database messages 5000-5099.
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