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Fax Response Administration
Helpful Hints: Creating and Loading
Fax Response Service
Applications that Require Collecting Voice
Telephone Numbers
Some fax response applications require a printout of calling party voice
telephone numbers. A report that includes calling party telephone numbers can,
for example, provide the opportunity to get qualified sales leads, or to return calls
to people who are interested in information on your Fax Response Service.
Calling party telephone numbers are generated in the Fax Response Usage
Report. provided either the Calling Number Request feature or System
Coversheet is activated.
Allowing Callers to Return to the Main
Menu
If you would like your callers to be able to return to the Main Menu after listening
to a recorded announcement, you can do so by setting up a menu rather than an
announcement. The prompt for this menu would be the announcement, followed
by an instruction to the caller to enter
*
,
6 to return to the Main Menu. You
would then record a short announcement to be played when the caller presses
1 . The caller will hear this announcement, followed quickly by the goodbye
message.
NOTE:
This example assumes the Delivery to Alternate Destination
Allowed? option on the Fax System Parameter Administration screen is
set to
yes
.
Example: You would like to have option
5 on the Main Menu be a recorded
announcement containing detailed instructions on how to use this service. You
would also like the caller to be able to return to the Main Menu, rather than
having to redial the service.
On the Main Menu (Form L), make option
5 a menu,
menu5
for this example.
Use a separate Form L to set up
menu5
. Menu5 should include only one entry, a
recorded announcement at option
1 (
ann1
for this example). Record the
following message for menu5:
To use the fax response service, you must be calling from a touch-
tone telephone (if "Delivery to Alternate Destination Allowed?" is
turned off, say "...you must be calling from the touch-tone telephone
of your fax machine."). After selecting the information you wish to
receive, you will be asked to choose a delivery method. To deliver
the fax to the fax machine you are calling from, press
1
. If you
would like to enter a fax number where the information can be
delivered, press
2
. If you choose to receive the information on the
fax machine you are calling from, you will be asked to press Start on
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