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Troubleshooting
Trouble Indication User Response
The wrong fax service is being
provided; for example, Fax
Response instead of Fax Call
Answer or Fax Mail.
On a system with switch integration:
check that the correct service is
configured to run on each channel. Fax
Response or Fax Mail (Fax Mail
provides for both Fax Mail and Fax Call
Answer in this case). If Voice Call
Answer is being provided in place of Fax
Call Answer to a specific subscriber, the
Voice and Fax extensions may have
been reversed when administering the
profile for that subscriber. Every
subscriber profile must contain a voice
number. If a real extension does not
exist, a unique imaginary one must be
used.
Fax reception/transmission failed in
the middle of a job.
1. If the failure is consistently at one
place on a given page, the file
containing the fax is likely
corrupted or otherwise
unreadable.
2. If failures are random or confined
to a single fax channel, the line
connected to the fax channel may
be noisy or otherwise unreliable,
or the fax channel may be
unreliable.
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