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Troubleshooting
check the connection pins on the AT bus
check the CPU
go offhook and listen for dialtone
loopback test on analog paths up to the telephone interface
gate array scanpath testing.
See the
Fax Equipment Operations
section in Chapter 5 for instructions on how
to run diagnostics on the fax boards.
Application Operation Problems
This section will assist you in identifying and locating problems that occur with
the application rather than with the hardware. If a symptom in the ‘‘Trouble
Indication’’ column occurs, check the solution given in the ‘‘User Response’’
column.
If problems continue, contact a field service representative for assistance.
Trouble Indication User Response
During installation of the FAX
Attendant package, you are
prompted for a login for the
voice administrator;
however, one has not been
created.
Stop the installation process by pressing
the
Delete
key and create a login for the
voice administrator.
Message Waiting Lamp will
not turn on or off.
Check the switch administration of the
Message Waiting Lamp for that extension
to verify that it was enabled. Also, make
sure the Message Waiting Lamp fields in
the Voice System Parameter Administration
window are correctly filled in.
Check to see whether the code to turn on
the lamp on the Voice System Parameter
screen matches the code to the Message
Waiting Lamp.
For switch-integrated configurations, also
check that a service has been assigned to
channel 0 and that channel 0 is in an "in
service" state.
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