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Troubleshooting
Trouble Indication User Response
Diagnose the IVP4/6 card and then change
it to the INSERV state.
Check the PBX Ring Generator by calling a
single-line set and verifying that it rings.
Also, check the PBX administration of that
channel.
For switch-integrated configurations on all
telephone systems make sure that channel
to phone number mapping has been done
correctly.
User’s messages appear to
be truncated. System
terminates recording of
name or greeting and
message before user is
finished.
A portion of the speech in the message
being spoken by the user or played back by
the system is simulating a touch tone. The
false touch tone stops the playback or
recording which is in progress.
If recording of a name or greeting still
causes a problem after several attempts,
try using a different telephone or have
someone else record your name or
greeting.
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