Filter
Top Products
Troubleshooting
Trouble Indication User Response
In a switch-integrated
system, voice Call Answer
service is provided to the
caller when Fax Call Answer
should be provided, or other
difficulties are experienced
while trying to get Fax Call
Answer.
Check to make sure that the fax extension
being covered to the FAX Attendant for call
coverage is administered on the switch with
the name field left blank.
Reception and/or
transmission of fax
messages fails under high
traffic.
One of the lower numbered fax channels is
failing:
1. The association of extension
numbers with fax channels may be
incorrect. Check the Fax Channel
Administration screen to ensure all
fax channels can be reached on the
extension numbers associated with
them. (See
Verifying Extensions
in
Appendix B of the
AT&T AUDIX
Voice Power/Fax Attendant System
Planning and Implementation
document.)
2. One or more fax channels may be
defective.
3. The extension connected to a fax
card is dead or cannot be reached
by transferring from one or more of
the extensions connected to the
voice cards.
The System Manager cannot
print reports, and/or fax mail
messages from subscribers
cannot be printed.
1. The printer has not been
administered or enabled on the FAX
Attendant.
2. The printer is turned off, out of
paper, not on line, or defective.
7-12